Frequently Asked Questions
Everything you need to know about our premium beauty essentials.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a second email containing your tracking number so you can follow its journey.
Are Supply products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take between 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products for a full refund, minus shipping costs.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping rates and duties are calculated at checkout based on your specific location.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend reviewing the full ingredient list on the product page or performing a patch test before full application.